facebook twitter linkedin google plus behance instagram youtube vimeo logo-edx
Skip to main content



Capacity-building on Inclusion Policies for Civil Servants Provided by IMPEU consortium (www.impeu-project.eu)


About This Course

About this course

The Course Capacity-building on Inclusion Policies for Civil Servants integrates the fundamental theoretical aspects regarding EU mobile citizens’ rights that are connected with their integration in the host societies. The main aim of the course is to provide the learners (civil servants and relevant national, regional and local experts offering services to EU mobile citizens) with the knowledge that will enable them to better understand and therefore better serve the EU mobile citizens in their country.

View Course Syllabus

Module 1: Obstacles of EU citizens claiming their citizenship rights

Module 1 of the IMPEU Project online training course is offering to civil servants and relevant professionals and to anyone interested in inclusion policies addressed to EU mobile citizens - coming from different nations that are protecting and promoting the rights and welfare of EU mobile citizens - the opportunity to have an overview of the main barriers and obstacles that newcomers from other EU countries face when moving into another EU member state. Specific attention is given to the obstacles that are connected with the right to Free movement, the Social rights and the rights that refer to the Political participation. Moreover, some solutions are proposed, aiming to provide solutions to the aforementioned obstacles.

Module 2 – Best Practices on facilitating access to EU citizens’ rights

Module 2 aims to provide more concrete information regarding EU mobile citizens’ political rights, by stressing some statistical data that refer to EU mobile citizens’ political participation. This Module also provides knowledge on identifying the best practices that are related to the political inclusion policies. It also lists some good and bad practices that were actually implemented by some member states and can set a reference point, either for replicate or for avoiding them.

This Module provides also knowledge on the EU services that can be accessed by mobile EU citizens who need help or advice and it can help the civil servants and relevant national, regional and local experts offering services to EU mobile citizens to suggest the appropriate EU service to EU mobile citizens looking for help on their rights.

Module 3 - Q&A "Know Your Rights as European citizen”

Module 3 aims to provide knowledge on EU mobile citizens’ rights that derive from their citizenship status. Module 3 emphasizes on the following topics:

  1. Free movement & residence rights
  2. Healthcare
  3. Access to job market
  4. Participation to the Political life at local level
  5. EU elections
  6. Who supports the EU mobile citizens and what tools they have for claiming their rights?
  7. What an EU mobile citizen can do if his/her rights have been breached?

Module 3 aims to equip the civil servants and relevant national, regional and local experts offering services to EU mobile citizens with the legislation background and all the information that is required, so as they will offer their services in the most efficient way.

Module 4 - Civic and political rights of EU citizens living abroad

Module 4 of the training course aims to allow participants acquire the needed information on EU citizens’ civic and political rights. It also provides information on best practices and techniques about fostering EU mobile citizens’ inclusion in the host countries. Module 4 also describes some forms of EU citizens’ engagement in the host countries.

Module 5 - Intercultural Communication

Module 5 of the training course aims to allow participants to foster their understanding about concepts related to the Intercultural communication that is a prerequisite for the effective interaction between the civil servants and experts and the EU mobile citizens. It offers some suggestions aiming to develop better Cross-Cultural Communication Skills and lists the main challenges posed to communication of people with different cultural background.


Before you start


  • This course targets civil servants and relevant national, regional and local experts offering services to EU mobile citizens in the IMPEU partner countries.
  • The course is addressed to all those people who are interested in deepening the issues related to good practices of inclusion policies addressed to EU mobile citizens.

Course Staff

Sara Peón

Sara Peón as project manager, Sara is in charge of the direct implementation of 6 European projects, mostly focusing in youth, citizenship and entrepreneurship. She also supports other projects managed by Magenta Consultoría and collaborates regularly on a voluntary basis with an ONG in our region, mainly working in areas related to youth and women entrepreneurship. She holds a Degree in English Studies, with a specialisation in translation; and a Master's Degree in Gender Studies from the University of Oviedo. She has experience working as a youth worker, implementing workshops and training directed at youth and professionals, as well as implementing mobility projects and youth exchanges.

Silvia González-Cutre

Silvia González-Cutre as Head of the European Projects Department, Silvia is responsible for the daily running and management of a wide range of European projects focusing on social inclusion, skills development and citizenship. She holds a University degree in Translation and Interpreting with major in English and French from the ULPGC and a Master’s Degree in International Business Management focusing on International Commerce and Finance. Silvia also holds a Spanish Certificate of Pedagogical Competence as well as the Qualified Teacher Status granted by the General Teaching Council for England. She has worked as a sworn translator and linguistic consultant for over 10 years in different schools, enterprises and organisations, and she has also worked as a project manager for over 6 years. She worked as Junior analyst on creative industries for a year at the Economic and Commercial Office of the Spanish Embassy in London, and she managed the Erasmus Mundus projects at eh University of Oviedo for over 5 years.

  1. Course Number

  2. Classes Start

  3. Classes End

  4. Course Length

    15 weeks